If at anytime you need assistance please contact us.
Don't forget you can track your case through NRO at each stage of your client's application.
We recently improved the way we process cases so we can offer you accurate and timely updates through NRO case tracking meaning you can save time by getting the information and updates you need without having to call.
The information available to our Intermediary support colleagues will be the same information available to you via case tracking on NRO and we'll continue to send updates on your cases via email, so you'll always be up to date.
Get the information you need without having to make a call.
The information available to our Intermediary support colleagues will be the same information available to you via case tracking on NRO and we'll continue to send updates on your cases via email up to 3 times a day, so you'll always be up to date.
To ensure that you receive email case updates login to NRO and select 'Actions' and 'Change Details'. You can also set up an Administrator with access to your emails or even to progress cases on your behalf via 'Actions' and 'Register'.
If you want to change any of your personal details, please access the Amendment form.
We now accept scanned copies of all supporting documentation to help speed up the mortgage application process for you and your clients.
Digital copies of all supporting documentation such as income verification, ID and proof of residence can all be e-mailed straight to docs@northernrock.co.uk.
Help us to help you by ensuring that documents are complete, certified and signed as a true copy and include the applicant(s) name and application number
You can also view our helpful hints for submitting documents.
Our lending policy is available for you to search online
If you have any queries regarding your Procuration Fee please contact us by emailing procuration.fees@northernrock.co.uk.
If you are unable to find the answer you require you can find your Business Development Manager or contact our dedicated Intermediary Support Unit
For NRO support 0845 602 8348*
For ISU queries 0845 600 1516*
For BTL queries 0845 602 8323*
To Fax us 0845 603 5885*
All lines are open Monday-Friday 8.30am-6.00pm.
*Calls are charged at your service provider's prevailing rate and may be monitored and recorded